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End-to-end managed retrieval

Records retrieval without the operational drag.

MedRex manages the steps between a signed authorization and a complete, organized delivery—while giving your team visibility throughout the process.

Medical records

Charts, clinical notes, operative reports, discharge documents, diagnostics, and related medical documentation.

  • Provider-specific request routing
  • Authorization handling
  • Status and escalation tracking
  • Secure delivery

Billing records

Itemized statements, ledgers, UB forms, balance information, and other billing documentation requested for litigation.

  • Separate billing requests when required
  • Fee and invoice workflow
  • Medical/billing set matching
  • Missing-date follow-up

Radiology & imaging

Imaging reports and digital image files can be tracked with the same matter so the record set stays connected.

  • DICOM and image media requests
  • Imaging report matching
  • Delivery status visibility
  • Secure transfer workflow

Affidavits & certifications

Support for matters requiring certified or authenticated business records and related custodian documentation.

  • Certification requirement tracking
  • Affidavit follow-up
  • Provider exceptions
  • Final package organization
Designed around exceptions

The hard part is everything after “submit.”

Providers use different portals, forms, rules, payment methods, release vendors, and timelines. MedRex is designed to standardize that variability behind one workflow.

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Provider routingCapture the known path for each custodian and adapt when requirements change.
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Fee workflowTrack invoices, approval thresholds, payments, and related request status.
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Escalation ownershipPut stalled or rejected requests in front of a person instead of leaving them buried in a queue.

Request status that means something

SubmittedRequest accepted and routed to the provider workflow.
Provider actionAwaiting fulfillment, invoice, validation, or custodian response.
ExceptionA form, fee, authorization, identity, or scope issue needs action.
Quality reviewDocuments received and being checked against the requested scope.
DeliveredFinal files organized and available to the client workflow.

Bring your current retrieval process.

We’ll map it to a MedRex workflow and show where automation and specialist intervention fit.

Discuss your workflow →